BPO & Customer Support Preparation

Practice the skills
employers hire for.

Build your typing speed, then apply directly to verified BPO and customer support openings — all in one place.

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Free to use
No signup required
Daily challenges
Typing Test Preview1 min

Thank you for contacting customer support. I understand your concern and will personally assist you resolve this today.

WPM
68
Accuracy
97.4%
Score
66
<30
30–50
50–70
70–90
90+

Daily Challenge

Today's target

A new challenge every day. See how you stack up against other candidates.

Zero Backspace

34WPM
Target speed
90%
Accuracy goal
1 min
Duration
Accept Challenge →Desktop only

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Career Tips

Practical advice for your career

Interview guides and skill-building resources for BPO and customer support professionals.

Career Guide

Understanding Abandoned Calls, Shrinkage, Occupancy & Utilization: A Complete Guide for Customer Support Professionals

Learn how Abandoned Calls, Shrinkage, Occupancy, and Utilization impact contact center performance, staffing, and customer experience with simple formulas and practical examples

July 20264 min read
Career Guide

Roles and Responsibilities of a Team Leader in a Contact Centre: A Complete Guide

Effective team leaders do more than track KPIs; they coach agents, resolve escalations, and turn data into actionable improvements that uplift both customer experience and operational performance.

July 20265 min read
Career Guide

Understanding AHT, Service Level (SL), Answering Level (AL) & Quality Score: A Complete Guide for Customer Support Executives

If you're new to customer support, terms like AHT, Service Level (SL), Answering Level (AL), and Quality Score can seem confusing. This guide explains these essential call center metrics in simple language, helping you understand why they matter and how they impact customer experience and your performance.

July 20264 min read
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Why AgentPrep

Built for customer support careers

Everything on AgentPrep is designed specifically for BPO and customer support job seekers — not generic typing practice.

Typing Speed Practice

Measure your WPM and accuracy against real BPO hiring benchmarks. Choose from 1, 3, 5, or 10 minute tests.

Daily Challenges

A new speed and accuracy target every day. Complete the challenge, earn your place on the leaderboard, and build consistency.

Progress Tracking

Sign in with Google to save every test result. Track your WPM trend over time and see how close you are to the BPO benchmark.

Career Resources

Interview guides, role comparisons, and communication advice for BPO and customer support professionals.

Ready to improve your typing and communication skills?

Start practicing for free and track your progress over time.

Start Practice Desktop only

Coming Soon

Resume AnalyzerSoon

Get feedback on your resume quality and job readiness for BPO and customer support roles.

AI Interview SimulatorSoon

Practice common customer support interview questions with instant feedback on your responses.

Communication AssessmentSoon

Measure your written communication skills against the standards employers use to evaluate candidates.